FindLaw, part of Thomson Reuters

Senior Design Strategist

August 2012 - December 2023 (11+ Years)

• 100% Success Rate in Client Escalation Recovery: Deployed on zero-notice timelines as the specialized "closer" to stabilize failing, high-spend corporate legal accounts on the verge of contract termination.

• High-Velocity Crisis Management: Spearheaded cross-departmental interventions across a team of 35+ designers, completely rescuing at-risk revenue and transforming volatile accounts into stable, high-retention partnerships.

• Design Lead for High-Value Clients (HVC): Orchestrated comprehensive visual and digital strategies for top-tier annual and premium corporate accounts, ensuring elite brand consistency and market-leading asset execution.

• High-Impact Workforce Rehabilitation: Maintained a 100% personnel retention rate by systematically coaching, mentoring, and rehabilitating underperforming or burned-out team members into high-producing assets.

• Agile Operational Continuity: Stepped directly into the Super Lawyers publication production workflow following a major senior departure, instantly stabilizing print and digital operations to bridge critical market gaps amid a sudden 50% reduction in staff.